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Privacy Policy

Last Updated: 30th November 2024

Cluv ("we," "our," or "us") values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information in connection with your use of our application ("App"). By using our App, you consent to the practices described in this Policy.

 

1. Data We Collect

A. Account and Profile Information:
We collect the information you provide when you create or update your user profile. This may include:

  • Identifiers: Name, age, gender, and user ID.

  • Demographic and Personal Information: Bio, height, educational background (graduation and post-graduation), job title, interested-in preferences, sexual orientation, religion, smoking and drinking habits.

  • User-Provided Content: Profile images and any text you provide in your bio.

  • Event Participation: A list of events you are planning to attend or have marked as “going.”

B. Communications (Chat Messages):
If you use our in-app chat, we collect and store messages you send and receive, including:

  • Sender and Receiver Identifiers: Your user ID and the recipient’s user ID.

  • Message Content: Text messages you voluntarily send.

  • Timestamps and Message Status: Date and time of sent/received messages and their read/delivery status.

C. Usage Data:
We may collect anonymous usage data such as app interaction patterns, the frequency of sessions, and event interests to help improve the App's functionality and user experience. This data is not tied to your identity.

 

2. How We Use Your Information

A. To Provide and Improve Our Services:

  • We use your profile and event preference data to show you events in your city and help you find matches attending the same or similar events.

  • We use your chat messages to facilitate communication between you and other users.

  • We use your demographic and interest-based information to personalize the user experience and make content recommendations (e.g., showing you events and users aligned with your preferences).

B. Internal Operations:

  • We may use collected information to diagnose technical issues, maintain security, and improve the efficiency and stability of the App.

C. No Advertising or Third-Party Data Sharing:

  • We do not share your personal data with third-party advertising networks, data brokers, or external organizations.

  • Your data is solely used to operate, maintain, and enhance the App’s features and functionalities.

  • We do not use your data for targeted advertising, marketing purposes, or any form of external advertising tracking.

 

3. Data Storage and Security

A. Storage:
Your information is stored securely on our servers. We use encryption and other industry-standard security measures to protect your data.

B. Retention:
We retain your information as long as your account is active or as needed to provide you the App’s services.

 

4. Your Rights and Choices

A. Access and Correction:
You can review and update your profile information at any time in the App’s settings.

B. Deletion:
If you wish to permanently remove your data, you can delete your account within the App. Upon account deletion, we will remove or anonymize your personal information within a reasonable time frame, except for data required by law or legitimate business interests (e.g., security logs).
If you have deleted your account and wish to request permanent deletion of all associated data from our servers, please email us at support@cluv.dating with your request. We will make every effort to fulfill such requests promptly and thoroughly.

C. Opt-Out of Certain Features:
While the core functionality of the App is to display events and potential matches based on your profile and interests, you can modify what information you provide or remove events from your "going" list at any time. However, withholding certain information may affect the functionalities of the App.

 

5. Children’s Privacy

This App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to remove that information.

 

6. Data Transfers

At this time, all data is stored and processed on servers located within [the region or country where the servers are located]. We do not share, sell, or transfer your personal information to third parties.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by the "Last Updated" date at the top of the Policy. Continued use of the App after any modification indicates your acceptance of the changes.

 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to request the deletion of your data after deleting your account, please contact us at:
Email: support@cluv.dating

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By using the Cluv App, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

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